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Harmony Home and Cottage Watch - FAQs

 

Pricing is based on the amount of Patrols you would like, the accessibility to your property, the type of Patrol and the term you choose.

You plan to trust us with one of your most valuable assets, we believe that money is secondary to the vital service we provide! If you plan to leave us your keys, walk away and trust us to watch over your property we should get to know each other and make sure that the service we provide is suited for your needs and we need to know what you would like us to do above and beyond our standard Patrols! Then we can discuss the best price that is suited for your property.

Contact us for a FREE quote and we can visit your property and prepare a patrol package that is tailored to your needs. We can only guess over the phone and therefore prefer to make a site visit to enable us to give a more accurate quote.

 

The frequency of the Patrols is determined by you. We have Patrol packages that range from weekly or bi-weekly and as often as 10 times per month. The Patrols are based on your preference and also dictated by your insurance requirements.

 

 

Alarm systems are great and we encourage all of our customers, neighbours and friends to install an alarm monitoring system but, alarm systems are just that a "monitoring system" and not able to tell if animals have gotten into your buildings or chewed a hole in your wall to gain access to your home or cottage. If a tree hits your roof or smashes a window and left unattended can cause huge damages not only from weather but we have seen over the years the animal damage is just as devastating! Most people don't realize that break and enter is not the leading cause of damage! The leading insurance claim is animal and weather damage!

We recommend that even if you have an alarm system installed that you have a Patrol performed at your home or cottage at least once if you're on vacation or a minimum of bi-weekly through the winter. 

 

Yes, if you have an alarm system we can be on call in the event that the alarm is triggered and can report to you on the status of the property!

 

Most insurance companies require cottages and homes that are to be left unattended be inspected on a regular basis. On top of this your mind will be at ease knowing that Harmony Cottage Watch is patrolling your property at regular random intervals.

 

We use state of the art technology to report on the status of the Property to the owner while they are away. We use QR (barcode) technology to keep track of each property we check and provide an electronic copy of our report to you.

Each Cottage & Home Watch Property Patrol is documented by an electronic Property Patrol Report. This report is generated during the Patrol and is provided to the owner immediately after each patrol is completed to supply the owner with the status of their property at the time of the visit.

 A Patrol Reporter arrives at your home or cottage to perform a complete Patrol of the property. There is a QR code posted at the property. The Reporter uses a smart phone or tablet with 3G signal and scans the QR code. When the reporter logs in this automatically records the date, time & GPS position as proof that we have been to your property. When the patrol has been completed and the reporter hits submit this then sends an e-mail to you. This lets you know that the reporter has completed the patrol and provides you with a record of the property check

 
Our electronic Patrol Reporting System provides evidence to you and your insurance company that we’ve been to your property by automatically recording the date and time and the GPS position of  the reporter at the time of the report as proof that we are at your property. 

 

Yes! We have a discount rate for 5 or more cottages provided they are on the same cottage road.

 

We submit an invoice to you monthly and each invoice must be paid 1 month in advance of each inspection. You can pay by cheque, money order, Pay-Pal,  e-transfer or credit card.

 

Yes, we require each of our clients to sign a contract. This is to benefit both of us so we agree on the terms and pricing, ensure that we clearly understand what you expect from us and what we are going to provide to you! We still believe in a handshake being a man's word but like to back that up with an agreement to ensure we have a long beneficial relationship and no misunderstandings!

No! You can arrange to have seasonal or year round Patrols or just in the off seasons! We can custom tailor a Patrol program that suits your needs and budget.

Yes we can water your plants while you're away.

Yes! Your keys will be locked in a safe when not required. The keys will only be used on the day(s) of your inspections and returned to our safe if they are not left at your cottage in a lock box.

Yes! Your personal information will be kept confidential. We do not share any of our customers personal information.

Our personnel are retired law enforcement personnel.

Yes! We are fully insured.

Yes definitely! We are accustomed to accessing remote properties either water access or by un assumed roads. We provide our own transportation for any of our services including boats, ATV's, snowmobiles, snow scoot and 4 x 4 vehicles.